OPUS technique developed by the authors can be used to evaluate user satisfaction in the frame of web site development and adoption in organizations. A full psychometric validization of the technique has been performed.
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Keywords: user satisfaction; image of software product; web sites; ergonomic design; usability engineering; questionnaires; psychodiagnistic validization;
Degtyarenko I. A., Leonova A. B. (2012). Score user satisfaction with the work of a website. National Psychological Journal, 1(7), 95-103